Buyer FAQ

Q.Original and verified artworks.

A.All the artworks on Painternet.com are original and handmade. The artist and their artworks are manually verified as are the documents and certificates. Painternet.com also has a panel of artists who verify the artwork before it is sold.

Q.Art for everyone.

A.We have a variety of artwork to suits all testes.Right from paintings, drawings, graphic prints customized portraits, sculptures and installations, there is art for each and every one.

Q.National and International artists.

A.We have an impressive list of acclaimed National and International artists who give our artworks a global quality.

Q.Do I have to sign-in to browse the site?

A.No, you can freely browse through our range of artworks without need of signing in.

Q.What kind of art do we sell?

A.We sell original artworks (Paintings, drawings, customized portraits, sculptures and installations.) Everything displayed on our site is original, manually verified by the PAINTERNET team and panel of artists.

Q.How to buy an artwork?

A.You can purchase an artwork in 3 simple steps

  • Click on ‘Buy Now’ button
  • Go to ‘click here to log in’, first time user go to Register and then Log in.
  • Proceed to checkout
  • Add shipping and billing details and proceed to ‘Payment page’.

Q.How can I check my order status?

A.To check you order status, simply login to your account and click on the ‘My Order’ under ‘My Profile’ section.

Q.What is the payment options available?

A.Below are the payment options available

  • Credit card
  • Debit card
  • Net banking
  • Cash Card
  • Paytm
  • Wallet
  • UPI
  • EMI Options

Q.Do you charge Sales Tax or any other tax? (GST)

A.No, we don’t charge Sales Tax. But we charge GST as per Indian government rules. We also charge shipping charges according to region.

Q.How will my package be shipped?

A.All packages will be delivered through reputed couriers. Artworks are carefully packed to prevent damage during transit post quality checking by artist panel.

 Q.What if my purchased artwork arrived in damaged state?

A.If any artwork is found defective in the package, contact the customer support right away at ‘info@painternet.com‘. Please click the picture of the defective artwork & mail it to us. We will give you a call back within 24hrs & guidance for the same, we ensure that it is exchanged and delivered to you in pristine condition or a full refund will be made as per terms and conditions. Please note: In the case of a defective artwork received at your end, you must notify www.painternet.com within 48 hours.

Q.Is my personal information secures?

A.We never rent, trade or share your contact details and credit /debit card details with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may, from time to time, receive information from us about new services and special offers. For more information, please see our Privacy Policy.

Q.How do we contact Painternet.com?

A.You can reach out to us by mailing on: info@painternet.com

Or you can call us at +91 2222041700 or whatsapp at 9594653555

If you have any query regarding Painternet.com you are free to contact us through email, your query will be answered within 48 hours.

Q.What is the authenticity proof that I will get with my purchase?

A.Painternet.com is a first and most importantly, a platform for the promotion of beautiful, original art. To help you prove authenticity and for you to be able to resell your artwork in future, Painternet.com issues you with an authenticity certificate from the artist (or relative) with the purchase of any artwork, of our associate artists. However, if you are buying a work from a re-seller or gallery, you will receive a letter of authenticity signed by Painternet.com, and backed by documentation by the re-seller/gallery.

 

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